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Frequently asked questions
1. What is the Âé¶¹ÊÓÆµID card?
The Âé¶¹ÊÓÆµID card is your official identification card as a current student, staff or faculty member, or alumnus. It provides access to a variety of Âé¶¹ÊÓÆµservices and dining options. Dining options are available on the Burnaby campus only.
2. Who is eligible for an Âé¶¹ÊÓÆµID card?
All enrolled students, staff, faculty members, and alumni who are hired or sponsored by Âé¶¹ÊÓÆµare eligible for an Âé¶¹ÊÓÆµID card.
3. Where and how do I use my Âé¶¹ÊÓÆµID card?
Present your card to a cashier and have your barcode or magnetic stripe scanned. Your card has many uses. See Using your card for more information.
4. How do I get my Âé¶¹ÊÓÆµID card?
See Getting your card for instructions.
5. I have purchased a meal plan. Will it be added automatically to my Âé¶¹ÊÓÆµID card?
Yes. Your meal plan is automatically loaded onto your Âé¶¹ÊÓÆµID card after purchase.
6. What do I do if my Âé¶¹ÊÓÆµID card is lost, stolen or damaged?
During hours of operation, lost or stolen Âé¶¹ÊÓÆµID cards should be reported to Registrar and Information Services at any of the three campuses. During non-business hours, lost or stolen Âé¶¹ÊÓÆµcards should be reported to Lost and Found.
In many cases, a lost Âé¶¹ÊÓÆµID card is simply misplaced. If you cannot find your card, go to Registrar and Information Services during regular office hours to get a new card. One piece of government-issued photo identification is required. A $20 replacement fee, plus applicable taxes, applies to all replacement cards.
Note: Once a replacement Âé¶¹ÊÓÆµID card is issued, any previously issued Âé¶¹ÊÓÆµcard will become inactive. If you find your inactive card, please destroy it.
7. If I lost my Âé¶¹ÊÓÆµID card, do I lose the funds I have on it?
You will not lose funds if you report it before someone has the chance to use your card. It is important to get a replacement card as soon as you realize that it has been lost or stolen since you are responsible for all transactions made prior to the card being deactivated. Go to Registrar and Information Services at any of our three campuses to deactivate your lost/stolen card and get a new replacement card. A $20 replacement fee, plus applicable taxes, applies to all replacement cards. The funds on your Âé¶¹ÊÓÆµID card will be transferred to your new Âé¶¹ÊÓÆµID card.
8. What do I do if I lose my Âé¶¹ÊÓÆµID card during the evening or on a weekend?
If your Âé¶¹ÊÓÆµcard is lost outside business hours, report it to Campus Security. Unfortunately, you will not be able to use Âé¶¹ÊÓÆµfacilities, including the Library, Dining Services or Recreation facilities until you get a replacement Âé¶¹ÊÓÆµID card.
9. If someone uses my Âé¶¹ÊÓÆµID card before I report it lost or stolen, can I get credit for the amount the card was used for?
No. Unfortunately, we cannot credit purchases made fraudulently by someone else. That is why it is important to take care of your Âé¶¹ÊÓÆµID card and get a replacement as soon as you notice it is missing. If someone has used your Âé¶¹ÊÓÆµcard fraudulently, report it to Campus Security as soon as possible so the incident can be investigated.
10. What should I do if I find an Âé¶¹ÊÓÆµID card?
Report it to Campus Security or, during business hours, to Registrar and Information Services.
11. How do I get a replacement Âé¶¹ÊÓÆµID card and what do I need to bring with me?
You will need to go to Registrar and Information Services at any of our three campuses during business hours and pay a $20 replacement fee (plus applicable taxes) to get a replacement card. You must bring a photo identification to receive a new Âé¶¹ÊÓÆµID card.
12. What should I do if my Âé¶¹ÊÓÆµID card does not seem to be working?
If you are having problems when using your Âé¶¹ÊÓÆµID card, drop by the Registrar and Information Services counter during regular business hours. You may need to get a replacement Âé¶¹ÊÓÆµcard.
13. Can someone else use my Âé¶¹ÊÓÆµID card if I give them permission?
Your Âé¶¹ÊÓÆµstudent, staff, or faculty ID card is issued to you and may not be used by anyone else. If your card is found in use by another person, it may be confiscated.
The exception is when you authorize a designated borrower to use your card on your behalf at the Library. See for more information.
14. What type of identification is required during an online exam?
As outlined in the new Online Exam Procedures document, the Âé¶¹ÊÓÆµID is the preferred ID; other acceptable government issued picture IDs includes a provincial driver’s license, Canadian citizenship card, B.C. identity card, permanent resident card or passport.